Legal
Accessibility statement
What we have done, what we know is imperfect, and how to tell us.
These terms are being finalised with the agency's legal advisers. What follows sets out how the office currently works and is published for information, not as final wording. For the terms that apply to a particular booking, ask the office and we will confirm them in writing before you pay.
Our target
We aim to meet WCAG 2.2 level AA across this site.
What that means in practice
- Every page works from the keyboard alone, with a visible focus indicator.
- Text contrast meets the AA threshold. The site's colours are constrained so that an accent chosen in the admin panel cannot be saved if it fails.
- Every interactive control is at least 44px on touch.
- The site respects `prefers-reduced-motion`: if your device asks for less movement, the animations do not run.
- Photographs carry alternative text describing what is in them.
Known limitations
- The route map is a visual component. The distance, drive time and both endpoints are given as text next to it, but the drawn line itself is not conveyed to a screen reader.
- Some documents supplied by third parties, insurance certificates for instance, are PDFs we did not author and cannot guarantee.
- Full assistive-technology testing across the browser and screen-reader matrix is scheduled and not yet complete.
Telling us
If something on this site is hard to use, please say so, through the contact page or the telephone number in the header. Describe the page and what happened; we will reply and tell you when it is fixed.
This page was last generated on 26 September 2026.